The QR code won't scan

Last reviewed 13 Oct 2026Checked against Apple Support and Samsung US

1. Are you scanning from a different screen?

A phone can't scan a QR code shown on its own screen. If your order page is open on the phone you're installing on, skip the QR code and enter the details yourself: install on iPhone or install on Android.

2. Fix the display, once

  1. Turn up the brightness on the screen showing the code, and turn off any night or dark filter.
  2. Make the code bigger and hold the phone steady at a comfortable distance.
  3. Scan from the right place:
    • iPhone: open the Camera app and wait for the Cellular Plan Detected notification.
    • Samsung Galaxy: Settings → Connections → SIM manager → Add eSIM → Scan QR code.
    • Other Android phones: use the scan option in the phone's eSIM setup screen. Menu names vary.

3. Still not reading? Enter the details yourself

The SM-DP+ address and activation code are shown under the QR code on your order page. Copy and paste them into your phone's eSIM setup. See install on iPhone or install on Android.

If the code scans but the install fails

Don't scan it again. Go to my eSIM won't install.

Contact us if

  • the QR code doesn't appear on your order page
  • the phone says the code is invalid or already used

Please don't send us a photo of the QR code. A screenshot of an error message is fine if no code is visible.

Your order is for one eSIM on one phone. Don't scan the same code with a second phone.

Sources

Scan steps follow Apple Support (Set up eSIM on iPhone) and Samsung US (SIM cards for your Galaxy phone or tablet), checked 13 October 2026.